Rhenus Logistics Case Study

How Socius24 helped Rhenus Logistics scale APAC operations, while improving productivity and performance

Website: www.rhenus.group
LinkedIn: https://www.linkedin.com/company/rhenus-logistics/

"If you use Dispatcher WMS, then it's a right decision to choose the Socius24 team as your WMS web portal provider. Socius24 can reinforce and help you deal with complicated warehousing processes and increase productivity of your Dispatcher WMS."

About Rhenus Warehousing Solutions

The Rhenus Group is a leading global logistics service provider, with business sites around the world. They offer intelligent solutions along the entire supply chain, providing services for Thailand, Hong Kong, Singapore, India, Vietnam, Malaisia, Philippines, and the Mainland of China within the APAC region.

Sites Live
Clients using Dispatcher WMS and USP
0 +


Rhenus is a globally successful company – with a family feel and ethos. This is something that the company openly acknowledges to be an unusual combination. Trust is one of their most important business values, as is a respect for performance – and they prioritise giving their employees the freedom to share ideas. The business firmly believes that caring about its employees and their careers is a factor that has contributed to its success.


“Socius24 is a trusted partner. They’re reliable, professional and can always provide valuable information, with good support and consultant services”.

Before installing Blue Yonder’s Dispatcher WMS, Rhenus was facing some significant logistical challenges

Key Challenges

Inventory management

Rhenus needed real-time visibility into their inventory. They needed automated inventory tracking and replenishment. And they needed to optimise their warehouse space utilisation.

Order accuracy and fulfillment

They needed accurate and timely order fulfillment, automated order processing, and they wanted to focus on minimising picking errors through barcode scanning and streamlining their order fulfillment workflows.

Warehouse efficiency and productivity

They were looking to find a way to maximise warehouse efficiency and productivity, and they wanted to address this by optimising picking routes, reducing travel time within the warehouse, automating task allocation, and then getting access to the kind of performance metrics that would help them identify areas for improvement.

Scalability and growth

As Rhenus grew, managing an expanding supply chain became more challenging. So, they needed scalability built into whatever solution they chose, plus the system would need to have the ability to handle increased order volumes, manage multiple warehouses or distribution centers, and then adapt to changing business needs without sacrificing any operational efficiency.

Range of Advanced Features

Rhenus were looking for a warehouse management system that offered them a range of advanced features that could be used to enhance their warehouse operations. They identified processes such as optimised picking routes, task automation, performance metrics, and real-time inventory tracking as being fundamental. Rhenus knew that these operations would help them to improve efficiency, accuracy, and productivity within their warehouses.

Scaleable Solution

They also knew that they needed a scalable solution, something that would easily adapt and grow alongside their operations. This feature was particularly important for their business as it continued to grow and expand, because it enabled them to handle increased order volumes and manage multiple warehouses and distribution centres while continuing to add more.

Highly Configurable

Rhenus also knew that they needed something that would offer them highly configurable options. They required the ability to tailor any new system to their specific needs and to the existing workflows of their business.

Strong Reputation

And they knew that the best way to find a suitable solution would be to look for something that already had positive reviews and a strong reputation within the industry.

Solutions Delivered

Rhenus selected Blue Yonder’s Dispatcher WMS and Socius24’s User Services Portal to support their warehousing operations.

The first Rhenus site to go-live with Socius24 was in Vietnam, in 2018.

As of January 2024, they have more than 30 live sites, all using the Dispatcher WMS/User Services Portal combination.


Rhenus integrated their WMS with their customer ERP/SAP systems for the warehousing business, and they are planning to do the same with their TMS and OMS solutions when they have been implemented.


Once they had installed Dispatcher WMS, the company also introduced Socius24’s User Services Portal (USP) as a WMS web portal in their APAC countries.

User Services Portal

Rhenus provides USP access to both internal and external users. Most of the internal users work with USP when they perform repacking processes on behalf of specific customers, who need to process a high volume of repacking each day.  With its streamlined functionality, USP has made the repacking process much faster and more efficient. Internal users also employ USP for its operational overview charts, which provide easily understandable graphical views of both WMS data and Rhenus’ KPIs.

Rhenus’ customers are their external USP users, and they access it to remotely monitor Dispatcher WMS data, so that they can independently query their inventory, orders, and other relevant data.


As Rhenus implements more and more clients and sites using Dispatcher WMS, their plan is to roll out USP to more of its clients and sites as well. Most of these sites will be in Asian countries, including India, but Rhenus EU and Americas have also implemented USP.

Dispatcher WMS and USP form the core system used by Rhenus Warehousing Solution BU – and in the APAC region Rhenus already have 250+ clients who have implemented this combination of systems.

Rhenus know that having a robust supply chain is going to play a crucial role in enhancing their future operational efficiency, reducing costs, and improving customer satisfaction. Because of this, their supply chain transformation strategy is firmly focussed on integrating advanced technologies like Dispatcher WMS and User Services Portal from Socius24. These systems help them to focus on optimising processes, and fostering strong partnerships that deliver exceptional value to their customers – while remaining adaptable and sustainable.

Download Case Study Now

Rhenus Case Study

Download the Full Case Study

We use Brevo as our marketing platform. By clicking below to submit this form, you acknowledge that the information you provided will be transferred to Brevo for processing in accordance with their terms of use

If you’ve enjoyed this article, subscribe to our weekly Newsletter
 – The World of WMS –
for more of the same great information! 

Contact Us

Please provide your name, email address and your message and we will respond to you as soon as possible.

Not readable? Change text. captcha txt