Elementor #7166
ArrowXL Case Study How Socius24 helped ArrowXL optimise integration with their Service Partners Website: https://www.arrowxl.co.uk/ LinkedIn: https://www.linkedin.com/company/arrowxl/ “The One [...]
ArrowXL Case Study How Socius24 helped ArrowXL optimise integration with their Service Partners Website: https://www.arrowxl.co.uk/ LinkedIn: https://www.linkedin.com/company/arrowxl/ “The One [...]
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Website: https://www.arrowxl.co.uk/
ArrowXL are the UK’s leading specialists in two-person home delivery. Handling items that are too large, heavy, fragile, or valuable to be safely or effectively delivered by a single courier, offering flexible delivery options, including 24 & 48-hour delivery and online diary booking to allow customers to choose a time that best suits them.
ArrowXL have used Dispatcher WMS for many years, but as their supply chain evolved to include more third-party carriers and sub-contracting service partners, they realised they needed additional functionality that was outside the scope of a WMS. These challenges included:
Before the One Fleet solution was implemented, products were only ever scanned post-shipment if it arrived back at the hub after a failed delivery. If a product was not scanned again after shipping, then it was assumed to have been delivered. Neither of these options offered ArrowXL the visibility or great customer service option they desired.
Because information could not be transferred from one system to another, communication had to be manual, which slowed things down and took up valuable operator time. Additionally, manual handling was considered to be a weak link that could potentially introduce errors into the operation.
“The One Fleet system wasn’t about offering an extension of our RDT’s – although now we do have people out on the road who can use warehouse functionality. It was more about bringing in self-service reports for our Service Partners.
“Post-implementation, our carriers don’t need to pick up the phone and speak to the hub if they have a question. It’s reduced queries and the time taken to answer them.”
– Dominick Prosser, ArrowXL
Service partners often have more than one route, but before One Fleet, it wasn’t possible to dynamically move orders from a less efficient route to a more efficient one once they’d been shipped.
ArrowXL needed end-to-end traceability, real-time updates, and a smoother integration with their service partners to meet their own high operational standards, and optimise delivery planning.
Socius24 developed and implemented One Fleet via their User Services Portal (USP), which is fully integrated with the Blue Yonder Dispatcher WMS. This provided:
Socius24 used a phased rollout process with ArrowXL, guaranteeing a smooth transition for the business and its customers:
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