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Award-winning Blue Yonder Dispatcher WMS Sales and Services Alliance Partner for Warehouse Management Systems
  • Home
  • About
    • About Us
    • Partners
    • Careers
  • Warehouse Solutions
    • Blue Yonder WMS
    • User Services Portal (USP)
    • eBilling Solution
    • Support and Service
    • Upgrade
  • Case Studies
  • Resources
    • Knowledge Centre
    • Press Releases
    • News
    • Media
    • Guides
  • Contact

Archives

Author Archive for: "AllisonS24a"
Home » Archives for Allison Graham » Page 9
 Socius24 Limited is now an Employee Ownership Trust (EOT) Company
0
By Allison Graham
In Press Releases
Posted 22nd August 2023

Socius24 Limited is now an Employee Ownership Trust (EOT) Company

Socius24 are delighted to announce that we have taken this decision to further empower our employees and continue to deliver our exceptional WMS knowledge, software products and customer experience.

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 Socius24 are Supply Chain Excellence Awards Finalists!
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By Allison Graham
In Press Releases
Posted 21st August 2023

Socius24 are Supply Chain Excellence Awards Finalists!

Socius24 are delighted to announce that they have been shortlisted for the Supply Chain Excellence Awards 2023!

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 Creating A Robust Returns Policy – A Checklist
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By Allison Graham
In Blog
Posted 16th August 2023

Creating A Robust Returns Policy – A Checklist

Handling returned inventory efficiently can significantly reduce operational costs and wastage and there are options available that could help you to automate many of these steps.

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 The Future For WMS – Mobile-Friendly Technology
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By Allison Graham
In Blog
Posted 9th August 2023

The Future For WMS – Mobile-Friendly Technology

As a company, we’ve made it our business to be at the leading edge of WMS for the last 10 years, drawing on the deep industry experience of our directors and employees. We were one of the first [...]

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0
By Allison Graham
In Blog
Posted 7th August 2023

Customer Focus – Fat Face winner – SUPPLY CHAIN EXCELLENCE AWARDS 2017

Congratulations to FatFace for winning the WAREHOUSE INITIATIVE Supply Chain Excellence award – 2017 FatFace won the SCEA Warehouse Initiative award in 2017 for their beautifully executed [...]

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 Customer Focus: DCS Group – Health & Beauty Products
0
By Allison Graham
In Blog
Posted 3rd August 2023

Customer Focus: DCS Group – Health & Beauty Products

Socius24 customer, DCS Group (UK) Ltd has 17 years of experience in creating Health & beauty products in the UK.  If you’ve enjoyed this blog, claim your free subscription to our [...]

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 Optimising Inventory Control – How to Significantly Reduce Business Costs
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By Allison Graham
In Blog
Posted 2nd August 2023

Optimising Inventory Control – How to Significantly Reduce Business Costs

Investing in a new WMS needs to be worth the cost and effort required. It’s often not a small undertaking – and sometimes the individual benefits that a newer WMS brings to the table can be lost [...]

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 5 Reasons to Tailor Your WMS
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By Allison Graham
In Blog
Posted 26th July 2023

5 Reasons to Tailor Your WMS

It’s not always easy to tailor your WMS, especially if you’re running on older systems, but it is possible, and there are significant benefits to making the effort. Read on to find out what the [...]

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 Customer Focus: DCS Group – UK’s leading distributor of fast-moving consumer goods
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By Allison Graham
In Blog
Posted 24th July 2023

Customer Focus: DCS Group – UK’s leading distributor of fast-moving consumer goods

With the opening of the new 200,000 sq/ft distribution center in Banbury, DCS Group needed a new and sophisticated Warehouse Management System (WMS) that would enable effective management of [...]

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 Returns Policy Best Practices – How to create Robust Returns
0
By Allison Graham
In Blog
Posted 19th July 2023

Returns Policy Best Practices – How to create Robust Returns

There are probably as many different reasons for this as they have customers – but in order to process returns in a way that’s fair to both the customer and to the business that sold them the [...]

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Have you ever wondered what’s the best way to improve customer experience and streamline communication between your business and your clients?

When it comes to improved customer satisfaction, there are some widely accepted best practices. We’ll cover them below:

  1. Provide accurate and timely information: Your customers – not unreasonably – expect to be informed about the status of their orders, they want to know where their stuff is and when they’ll get it.
  2. Offer multiple communication channels: Your customers are all different, and as such they’ll probably have different needs when it comes to communication. If you need to communicate with them frequently, then it’s important to offer multiple channels such as email, phone, and chat. That way, they can choose the channel they’re most comfortable with.
  3. Implement a feedback system: Asking for feedback allows businesses make improvements based on their customers’ suggestions – improving customer satisfaction and loyalty.
  4. Provide excellent customer service: This is key to improving customer experience – businesses need to respond to customer inquiries promptly, resolve issues quickly, and go above and beyond to meet customer needs.
  5. Streamline order fulfilment: This helps improve customer experience by reducing order processing times and improving order accuracy – meaning that they get what they asked for quicker – and it’s actually what they asked for.

Acting on all the above is crucial if you want to improve your customers’ experience (and their corresponding satisfaction with the service you provide. Projects like this take time and effort. You might feel like you need to redirect resources that you believe would be better employed elsewhere.

Or, you could install User Services Portal from Socius24 – which helps you provide your customers with access to real-time updates about their purchases. Plus, it helps make sure that what they see (from an efficiency, order-processing, and accuracy point of view) is going to make them happy in the first place. Email us now on info@socius24.com to request a free demo of how it could work for you.

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