Productivity Tools · Via USP

Take Blue Yonder Dispatcher WMS further

Now it works OUTSIDE the warehouse too

Mobile access to Dispatcher WMS, delivered through our User Services Portal (USP), so that your drivers, service partners and remote teams can update and read live WMS data from any device, anywhere.

5x Blue Yonder EMEA Selling Partner of the Year

2014 - 2017 - 2020 - 2021 - 2022

Built on the platform you already run,
extended by the team that helped build it

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Projects Completed

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BY Selling Partner of the Year

Your WMS stops at the warehouse door,
but your operation doesn't.

Dispatcher WMS is built for the four walls of the warehouse. And it does a fantastic job. But the moment that your goods leave the dock – onto a third-party carrier, a sub-contracted route, a remote depot – the live data usually disappears with them.

The Challenges

No visibility after shipping

Once an order ships, status updates in your WMS just stop. Items are assumed delivered unless they come back – and that means that planners are blind to what’s actually happening on the road.

Manual partner communication

If instructions to third-party service partners are passed by phone and email, and then keyed back into the system by hand, it’s slow, and an easy place for manual errors to creep in.

 
No last-minute flexibility

Once orders are shipped, moving them between routes or reacting to a shortage means using manual workarounds rather than a system action.

Locked to fixed equipment

Traditional WMS access often assumes a warehouse RDT. Partners on different kit, or staff out on the floor, can be left out.

 

What the USP Mobile gives you instead

Live Dispatcher WMS data, in the palm of every hand

USP extends Dispatcher WMS to any internet-connected device – no special hardware required. Each user sees only what they need, so the experience stays simple and secure, even out in the field.

The Solution

1

End-to-end traceability

Real-time post-shipping updates track every order from warehouse to doorstep – and back again for Returns – so that your planners keep full visibility and control.

2

Self-service for partners

Third-party carriers and service partners read orders, update statuses and run reports themselves — cutting the phone calls and manual re-keying.

3

Dynamic route adjustments

Merge delivery types and move orders between routes after shipping, so planning stays responsive to last-minute change without a separate planning tool. 

4

Receive, cross-dock & load

Receive multiple pallets at once, cross-dock them straight to delivery vehicles, and then load with structured checking – all designed to minimise scanning.

5

Runs on any device

Tablet, phone or browser – USP works on any equipment that can reach the internet, so partners can use the kit they already have.

6

Your branding, your view

Customise the look and feel to match your corporate branding, and show each user only the functions relevant to their role for minimal training.

How we deliver it

USP Mobile WMS access is configured for your operation, not the other way round.
Our usual approach:

Workshop & prototype

We map the exact field workflows that you’ll need, then prototype against them so that you can see and shape the solution before build.

Build & configure in USP

We develop the mobile functionality on USP, fully integrated with your Dispatcher WMS, using a staggered release so that you’ll get value early.

Train & roll out

Straightforward training and a role-based interface keep onboarding short. We scale across sites as you grow.

How this looks in practice

From a recent rollout with a UK two-person home delivery specialist:

Five sites

Rolled out across five depots, scaling with the business

Fewer calls

Partners self-serve instead of phoning the hub with queries

Real-time visibility

Full order visibility maintained even after goods leave the depot

What our Customers say

“Post-implementation, our carriers don't need to pick up the phone and speak to the hub if they have a question. It's reduced queries and the time taken to answer them.”

– Operations lead, UK two-person home delivery specialist

Is USP mobile right for you?

This might be a fit if...

✓ You run Blue Yonder Dispatcher WMS and need to extend it beyond the warehouse.

✓ You work with third-party carriers or sub-contracted service partners who need limited, controlled, and secure WMS access.

✓ You’re losing visibility of orders once they ship, and want real-time status end to end.

✓ Your teams are out on the floor or on the road, not just tied to a fixed RDT.

✓ You’d rather extend the system you have than buy a separate planning or tracking tool.

FAQ

No. Access is through User Services Portal (USP) via web browser, so there’s nothing for partners to download. It runs on any internet-connected tablet, phone or laptop.

Yes. USP is built specifically to extend Blue Yonder Dispatcher WMS and is fully integrated with it. Updates made in the field flow directly back into the WMS in real time.

Yes. Each user role sees only the functions and data relevant to them, so you give partners controlled, contained access – rather than visibility over the full system.

The interface is deliberately simple and role-based, and can be branded to match your business – both of which keep onboarding short.

Yes. We typically use a staggered rollout, proving it on one workflow or site before scaling across the network as you grow.

Contact Us

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